Return Policy

If you wish to cancel your order:

a - Before we have despatched the goods - simply call us on 020 7062 0697, or notify us by e-mail to:
b - When goods have already been despatched, you can return them in accordance with the following:
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid (excluding carriage) or an exchange credit as required (an admin fee of up to £10 may be applicable).

The right to return the goods to us as referred to in item 2 will not apply in the following circumstances: in the event that the product has been used (these provisions do not affect your statutory rights).

For further information relating to Returns and Warranties, please read our Terms and Conditions

Enquiries and customer support line

Lines open 9:00 am - 5:00 pm Mon to Fri Telephone+ 44 (0) 2070 620 697

Please be aware due to current challenges with Fuel, HGV drivers and COVID we are experiencing a high call volumes at peak periods, if you would prefer to email us please click here.

All orders must be placed online.

To confirm with current regulations on trading online and for security and PCI requirements we are unable to take orders and payments over the telephone.